Defect Management Admin Guide
(Developer Only)
 
 Video Guide
Introduction
Defect Report is a useful module in i-Neighbour which allows the Unit Owners to make a report on the defects within their units to the Management in order for the Admin to rectify the issue.
How To Configure Defect Report Settings in Web:


Step 1: Go to Management > Defect Report. Navigate to Settings (the Cog icon beside Ticket Closed button). Note that the Defect Report Settings can only be configured in i-Neighbour Web.


Step 2: Under the Defect Type tab, Admin will thus be allowed to configure the types of defects as well as the defect items that the unit owners can report.


Step 3: Under the Auto Mailer tab, Admins can customize the mailer by uploading the company logo and adding the email text message.


Step 4: Moving on, Admins can also configure the general settings such as Alert Message and Joint Inspection under the Settings tab.


Step 5: For the Defect Eligibility tab, Admins are allowed to view or edit the defect report eligibility of each unit owner.
How to Respond to a Defect Report in Web:


Step 1: Go to Management > Defect Report. Find the Defect Report and click on “View”.


Step 2: Mark the rectified items and click on “Repairs Completed’, if the issue has been resolved.


Step 3: Once done, Admins may now proceed to propose the Joint Inspection dates.
How to Schedule a Joint Inspection for a Pending Signature Defect Report:
Step 1: Click on “Defect Report” under the “More” tab.
Step 2: Select a Pending Signature ticket.
Step 3: Click on “Schedule”.
Step 4: Select up to two dates as well as the time required and insert a remark (optional), then proceed by clicking on “Submit”.
Step 5: Once done, unit owners will then receive a notification regarding the proposed Joint Inspection Date.
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