| Defect Management Admin Guide | |
| (Developer Only) | |
|
 |
|
Defect Report is a useful module in i-Neighbour which allows the Unit Owners to make a report on the defects within their units to the Management in order for the Admin to rectify the issue.
|
|
Step 1: Go to Management > Defect Report. Navigate to Settings (the Cog icon beside Ticket Closed button). Note that the Defect Report Settings can only be configured in i-Neighbour Web.
Step 2: Under the Defect Type tab, Admin will thus be allowed to configure the types of defects as well as the defect items that the unit owners can report.
Step 3: Under the Auto Mailer tab, Admins can customize the mailer by uploading the company logo and adding the email text message.
Step 4: Moving on, Admins can also configure the general settings such as Alert Message and Joint Inspection under the Settings tab.
Step 5: For the Defect Eligibility tab, Admins are allowed to view or edit the defect report eligibility of each unit owner.
|
|
Step 1: Go to Management > Defect Report. Find the Defect Report and click on “View”.
Step 2: Mark the rectified items and click on “Repairs Completed’, if the issue has been resolved.
Step 3: Once done, Admins may now proceed to propose the Joint Inspection dates.
|
|
Step 1: Click on “Defect Report” under the “More” tab.
Step 2: Select a Pending Signature ticket.
Step 3: Click on “Schedule”.
Step 4: Select up to two dates as well as the time required and insert a remark (optional), then proceed by clicking on “Submit”.
Step 5: Once done, unit owners will then receive a notification regarding the proposed Joint Inspection Date.
Lưu ý: Nếu một số ảnh chụp màn hình hoặc các bước được xem ở đây khác với các ảnh chụp màn hình trong hệ thống hiện tại, điều này là do nỗ lực liên tục của chúng tôi để cải thiện hệ thống của chúng tôi theo thời gian. Vui lòng thông báo cho chúng tôi tại info@i-neighbour.com , chúng tôi sẽ cập nhật nó càng sớm càng tốt.
