Defect Management User Guide
(Unit Owner to Developer)
 
 Video Guide
Introduction
Defect Management is a useful module in i-Neighbour which allows the Unit Owners to make a report on the defects within their units to the Management in order for the Admin to rectify the issue.
How To Submit A Defect Report:
Step 1: Click on “Defect Report” under the “More” tab.
Step 2: Click on the “+” icon.
Step 3: Select “Block/Street”, “Unit No.” and “Role”, then click on “Next”.
Step 4: Select “Defect Type” and “Defect Item”, then fill in the “Location” (optional), “Remark” (optional) and “Attachments” (optional). Once done, proceed by clicking on “Submit”.
Step 5: After finished submitting, the Management will thus be notified of the Defect Report.
How to Respond to a Proposed Joint Inspection:
Step 1: Click on the Joint Inspection notification under the “Notification” tab
Step 2: Click on “Confirm Schedule”.
Step 3: Select the preferred date and time, then proceed by clicking on “Confirm”. Note that unit owners may also counter-propose another date and time (if required) by clicking on the “Reschedule” button.
Nota: Se algumas das capturas de tela ou etapas exibidas aqui forem diferentes daquelas no sistema atual, isso se deve ao nosso esforço contínuo para melhorar nosso sistema periodicamente. Por favor, avise-nos em info@i-neighbour.com , vamos atualizá-lo o mais rapidamente possível.