i-Comm Admin Guide
INTRODUCTION TO I-COMM
i-Comm is an App designed for high-rise residences that do not have a guardhouse or they want to have a simplified yet efficient and cost effective Visitor Management System. i-Comm comes pre-installed on a tablet and it can be placed as a kiosk for visitors to carry out the Self Check-In process at the lobby of a building. Adoption of i-Comm provides a safe and secure access within the neighbourhood along with a clear data trail for the Management to review. i-Comm is also developed to operate hand-in-hand with other community App like i-Neighbour, i-TimeTec and TimeTec VMS.
How To Set Up An i-Comm Tablet for Admin
For Web

Note: This step has to be done before the tablet is offered to any visitors.

An Admin needs to configure the settings for i-Comm tablet in i-Neighbour. This particular step can only be done in the Web Portal of i-Neighbour and by the Admin only. Login to your Admin account at www.i-neighbour.com > Security > Company Profile. Once at the overview, click on Add and a pop-up will be displayed for the Admin to select whether to add a Guard House Account or Self Check-In Tablet. Please select the Self Check-In Tablet and proceed to provide an email and a password to create the Tablet account.
Add and a pop-up will be displayed for the Admin to select whether to add a Guard House Account or Self Check-In Tablet. Please select the Self Check-In Tablet and proceed to provide an email and a password to create the Tablet account.
For Tablet
Once done with the step above, now you can proceed to set the tablet. Login with the Tablet account that was just created in the previous step. After logging into i-Comm via the tablet, the Admin can proceed with setting up the required fields in order to complete the Self Check-In process for the visitors of the neighbourhood.
Firstly, the Admin has to select whether this tablet will be designated as the Check-In or Check-Out kiosk by tapping on the respective icon. Next, he needs to select the Block or Street that the tablet will be placed at, as well as for the solution to sync the data regarding the resident’s contact info. Tap on Next to proceed forward.
Then, the Admin will need to decide whether the system requires the visitors to Check-Out, the amount of entries allowed as well as the maximum duration for the visit. Once done, the admin needs to tap Next to proceed or Back to return to the previous page for further review.
Lastly, Admins will be presented with an option to customize their own greeting message that will be displayed for the visitors to view during the Self Check-In process. Tap on the Save button to complete the process or Back to return to the previous page for further review.
How Visitors Can Check-In Using i-Comm in a Tablet:
For Tablet


To carry out the Self Check-In process, visitors will be presented with the overview as shown in the screenshot below. Choose either to do a Walk-In Registration or Scan QR Code. Walk-In Registration is for visitors who have not pre-registered themselves in i-Neighbour while Scan QR Code is for visitors who have already registered themselves and currently have a QR Code in possession for access.
To start the registration process, the visitors will need to tap on the Register icon and state the resident that they intend to visit by including the resident’s Block/Street, Level, Unit No. and Name. This is done to ensure that the visitors are in the correct neighbourhood. Once the required fields are filled up, please tap on Next to proceed. Next, visitors will be presented with the option to call the residents for approval of the visit. Tap on the Call icon to start calling.
Depending on the situation, the resident may not be at home at the time of the visit. In such cases, there will be a notification informing the visitors regarding the situation and that they can call the other tenants within the residences instead. Once the residents have approved the visitation, the visitors will in turn be presented with a Walk-In Registration Form. Here, visitors get to state the Purpose of their visitation, Name, ID/Driving No. and the Number of visitors.
Once the required fields are filled up, please tap on Next to proceed with the registration.
Once done, visitors will receive a QR Code for the purpose of checking-out or re-entry. Note that visitors will have to snap a picture of the QR Code and keep it for the duration of their visit. After getting the QR Code image, tap on Unlock Door to access the compound.
How Visitors Can Check-Out Using i-Comm in a Tablet:
For Tablet -

If Check-Out is required in a neighbourhood and there is a kiosk installed to carry out the Self Check-Out process, visitors will be presented with the overview as shown in the screenshot below. Please tap on the Check-Out icon to proceed.

Next, visitors will be presented with two options to proceed with the Check-Out process: Scan QR Code or ID Number. Hence, visitors will need to have their QR Code at hand in order to check-out of the neighbourhood. If visitors were to misplace their QR Code, note that they can also choose the ID Number option.
For Scan QR Code option, visitors will have to scan their QR Code and will be shown their visitation information, if done correctly. On the other hand, for the ID Number option, visitors will have to input their ID Number stated when checking-in the neighbourhood.
Once done, tap on Submit to proceed with the Check-Out process. If everything is done according to the steps given, visitors will be prompted with a success page and can proceed to unlock the door by tapping on the Unlock icon.
Frequently Asked Questions (Additional):
1. I’ve made some mistakes while configuring the setup for the tablet, is there anything that I could do to rectify the issue?

Assuming you are the admin of the system, the answer is Yes. At the main page, you can tap on the Settings icon to login into the tablet account and the configuration interface will be displayed for you to make changes or amendments you desire.

2. Will Admin receive a notification whenever a visitor has successfully checked-in to a neighbourhood?

No. However, the visitor records will be stored in the system for you to review or to check the statistic report. The unit owners however, will receive the notification once their visitor has checked-in to the neighbourhood.

3. If the tablet records all the visitation data, does the data be stored in the tablet itself? If yes, how may I be able to access it if the tablet is not with me?

Don’t worry, the visitation data will be stored in the cloud server. Users can view their own visitor records while Admins on the other hand, can view the entire neighbourhood visitor records as well as the statistic report in the web portal.

4. Is it necessary to have two tablet kiosks for the Check-In and Check-Out process?

The tablet kiosk for the Check-Out process is optional whereby you can replace it with an exit push button instead. However, it is recommended to have both tablet kiosks installed for a comprehensive security environment, providing a secure access to visitors with a valid QR Code.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at [email protected], we will update it as soon as possible.