On Premier Resellership |
What kind of control is provided to Premier Resellers?
Premier Reseller owns the front-end portal with their own URL, and the secured online payment gateway integrated with their bank account. i-Neighbour will integrate the application’s portal, which includes Admin module, Billing module, Reseller Management module, Auto-mailer module and etc into reseller’s front-end portal. The premier reseller will be given the rights to access all the integrated modules in i-Neighbour’s cloud system. |
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As a Premier Reseller, do you allow us to rebrand the system?
We highly discourage rebranding unless you have the proof of necessity because a different brand could trigger higher marketing and maintenance cost for resellers. |
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Will you appoint another reseller in my country?
For Premier Reseller, i-Neighbour will not be appointing any more reseller to represent the brand in the region but the Premier Reseller must perform in their assigned region to be eligible as Premier Reseller for a long period of contract. |
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What is the reseller’s role in maintaining the integrated website?
The Premier Reseller is responsible to maintain the front-end portal, complete with the supply of contents and mailers that is suitable to the local market. i-Neighbour will take care of the cloud application upgrades as required by the market. |
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What is the estimated time frame to prepare the product for launching in my market?
Language plays a big factor in the time frame. If English is the only main language without other local language involved, duration of one month would be sufficient to take the cloud service live. If you require the front-end portal to have a local language, we estimate additional two months to the total time frame. |
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Can Premier Reseller set the local pricing?
Yes, since you will collect all the subscription fees, you can set your own local price. We advise that you calculate all your costs carefully to determine the right price for your market, and please do not set the local price so differently from the international price. |
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Who would be the biller when the Premier Reseller collects the payments?
Your company. The Premier Resellers have the rights to log in to the Billing Module to customize invoices and details of the biller in the system. For Distributor and Dealers, unless the customers are paying to them offline, our company name, TimeTec Cloud Sdn Bhd will appear in all online transactions. |
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What is the duration of a Premier Resellership Program?
The Resellership Agreement once signed is continued without expiry, unless breach of agreement with 90-day written notification by either parties, be it Dealer, Distributor or Premier Resellership. Premier Resellership Agreement’s auto-renewal is scheduled for every two years if the expected sales quota is achieved. Distributor and Dealer level partnership is on yearly auto-renewal basis. |
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What are the countries that you will appoint as Premium Resellers?
i-Neighbour will be inviting resellers in these following countries: Argentina, Australia, Brazil, Chile, China, Egypt, France, German, India, Indonesia, Iran, Italy, Japan, Korea, Mexico, Russia, Saudi Arabia, South Africa, Thailand, Philippines, Turkey, UAE, United States, Vietnam. |
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According to i-Neighbour’s expansion plan, EpiCamera Cloud Surveillance application has been launched last year; if you have already appointed a Premier Reseller for EpiCamera, does it mean that the same reseller will automatically be granted the Premier Resellership for i-Neighbour?
Yes, theoretically. i-Neighbour prefers to work with the same resellers, unless their performance and commitment are not up to our expectations, or they prefer to market only one cloud service. |
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