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Guide to Setup Neighbourhood’s Account
(for Admin only)
Appointment of Master Admin
If you sign up your neighbourhood with i-Neighbour, you will automatically be the Master Admin of the system thus allowing you to edit your information. In i-Neighbour, only one Master Admin is allowed to be appointed at a time. However, if you wish to transfer the status of Master Admin, you may do so after adding in admins into the system.

System Setup
There are a few modules that you need to set to get the account running.

1  Setup of Neighbourhood Profile
  Complete your Neighbourhood Profile by filling in all the information. Information included in here will be displayed at the i-Neighbour listing page, where it’s available for public view.





2  Assignment of Admins and Emergency Contact
  Add Admins to help you manage your neighbourhood’s account. Enable the option for “Add as Emergency Contact” if you want the Admin to be alerted whenever the residents trigger the Panic Button via i-Neighbour Mobile App during an emergency. After an Admin has been added, an account activation email will then be sent for verification.




3  Determine Owner’s Data Field
  Configure the information that your neighbourhood requires from the residents and tick the required fields. You may also add more fields, if necessary.
Residents will then have to fill up all required information before activating their account.




4  Setup of Neighbourhood’s Blocks/Streets and Unit Number
  Add the block or street of your neighbourhood into i-Neighbour as follows:



Step 1: Enter the Street/Block Name without the word “Street” or “Block”.
Step 2: Enter the initials of the unit number at the Prefix field. For example, unit number A-01-01. ‘A’ is the prefix.
Step 3: Enter the total number of units available per Level/Street.

Step 4: System will auto-generate a list of units for the block. You may edit the level names (only applicable to high rise property) and unit numbers accordingly.
5  Invite Owners to Join
  After you have created a block or a street, you can start inviting unit owners to join by following the steps below:
   
Step 1: Download the Excel template provided.
   
Step 2: Complete the Excel file by filling up the information: Lot No. (optional), Account Code (optional), Occupancy Status, Owner’s Name, Owner’s Email Address, Owner’s Mobile No., Home Telephone No.
   
Step 3: Upload the completed Excel file
   
Account Code is an optional field. It is only required if you are subscribed to the Payment Gateway module.
   
Occupancy Status:
 
Owner (O) : Unit Owner is living in the unit.
 
Rental (R): Tenant is living in the unit.
 
Vacant (V) : Unit Owner is not living in the unit and it is not rented.
 
Non-Member (NM) : Unit Owner is not subscribed to i-Neighbour.
 
Once unit owners are added, system will automatically send account activation emails to the respective unit owners, as below:
 
Note: Please inform the unit owners to activate their accounts via i-Neighbour Mobile App, with the activation code provided in the mailer.
6  Add Committee Board and Committee Members
  Create committee board by entering a name, i.e Committee Board Year 2017, and the service duration.
Add the Committee Members and fill in the information. Please note that only active residents who have activated their i-Neighbour account can be added as a committee member.

Step 1: Select Block/Street where the committee member resides
   
Step 2: Select unit number of the committee member
   
Step 3: Select his/her position in the committee
   
Step 4: Check “Allow residents to view personal details” option if you want to share the committee member’s unit number and Mobile No. to all residents.
   
7  Determine Visitor’s Data Fields




Configure the information that your neighbourhood requires from the visitors and tick the required fields. You may also add more fields, if necessary. Visitors will then have to fill up all required information during registration.
8  Setup of Guard House Account and Security Guard




i-Neighbour provides convenience by allowing residents to report incident or defect that occurs within the neighbourhood via i-Neighbour Mobile App. Set the list of incidents or defects that could possibly happen in the neighbourhood and the priority for each incident or defect, so the respective admin in-charge will be notified immediately if a particular report has been lodged by residents.



Create guard house account in order for the security guards to monitor the access of visitors. A tablet is recommended for the security guard’s usage as i-Neighbour Mobile App has an in-app intercom feature that allows communication between residents and the security guards. This is especially handy for walk-in registration.



Enter security guards’ basic information into i-Neighbour system in order for residents to view which security guards are stationed within the neighbourhood, for security purposes.
9  Setup of Report List




Assign admin to be the notification recipient for each priority level.
Trial & Proof Concept
a A visitor pre-registers to visit a resident and immediately receives a QR code after the resident accepts the visit
b Resident accepts or rejects visitor’s registration via i-Neighbour Mobile App.
c Security guard scans visitor’s QR code via i-Neighbour Mobile App. Security guard may edit the visitor’s personal information, if any information is found incorrect.
d Unit owner receives a notification when visitor has checked-in.
e The visitor scans the QR code at the guardhouse again before leaving the neighbourhood.


System Roll Out
Note: i-Neighbour is an easy-to-deploy system because it allows implementation immediately even though resident’s participation hasn’t reached 100%.


Other Features


1  Documents & Contacts
  Create a bulletin board in i-Neighbour and upload documents such as house rules, application forms and etc, in addition to creating a list of recommended vendors’ contacts. As such, residents will be able to access the information at anytime and anywhere via the i-Neighbour Mobile App.


2  Announcements
  Make important announcement, such as a fire drill or water disruption notice. Recipients (admin, residents and guards) will then be alerted via i-Neighbour Mobile App.


3  Visit Rules
  Upload your neighbourhood’s visit rules and visitors will be able to access it while completing their pre-registration.


4  Facilities
  Add facilities within your neighbourhood into your i-Neighbour account to ease the facility booking process. Set for automatic approval to allow the system to process booking automatically. Notification via email and app will be sent to the resident who booked the facility.


Step 1: Fill in the information about the facility




Step 2: Set the facility unit name and slot’s information.




Step 3: Upload images of the facility and you are done!

5  Setup of Siren Kit
  This step is only necessary if a Siren Kit is installed at the guard house. Click here to find out more about the Siren Kit.





6  Usage Booster
  Print and laminate this Usage Booster sign and paste it at your guardhouse to encourage visitors to scan and download the App. Two sizes available, A5 and A4, in landscape and portrait format. Choose the right size and format that suit your guardhouse.
Landscape : A4 A5
 
Portrait : A4 A5
 
Any queries during implementation, please talk to us .
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