|FAQ for ACR38U Smart Card Reader|
|Faster & Safer|
|We recommend the best hardware you need for simple, fast and secured visitor registration.|
Yes, but you can only connect ACR38U to Android smart device and PC. The iOS devices do not have micro USB port.
Yes. However, the data transfer speed will be slightly slower depends on the length and quality of the USB extension cable.
Not neccessariy. Because it might possibly caused by the smart card’s SIM chip problem. If ACR38U can read other smart cards with no problem, then please check on this one whether the smart card SIM chip is clean and in good condition. Please wipe out the dirt on the SIM chip and try again. If SIM chip is deffective, the ACR38U cannot read any data from it.
Currently, our system can only capture data from Malaysia smart card (myKad). To work with smart card outside of Malaysia market, customisation is required.
Yes. Normally the smart device along with ACR38U only assign to the guard in charge of visitor registration. In case changing of smart device or PC, you still can unplug the ACR38U and connect it to the new device. Of course, a back up is always welcomed.