Defect Management Admin Guide
(Developer Only)
 Video Guide
Defect Report is a useful module in i-Neighbour which allows the Unit Owners to make a report on the defects within their units to the Management in order for the Admin to rectify the issue.
How To Configure Defect Report Settings in Web:

Step 1: Go to Management > Defect Report. Navigate to Settings (the Cog icon beside Ticket Closed button). Note that the Defect Report Settings can only be configured in i-Neighbour Web.

Step 2: Under the Defect Type tab, Admin will thus be allowed to configure the types of defects as well as the defect items that the unit owners can report.

Step 3: Under the Auto Mailer tab, Admins can customize the mailer by uploading the company logo and adding the email text message.

Step 4: Moving on, Admins can also configure the general settings such as Alert Message and Joint Inspection under the Settings tab.

Step 5: For the Defect Eligibility tab, Admins are allowed to view or edit the defect report eligibility of each unit owner.
How to Respond to a Defect Report in Web:

Step 1: Go to Management > Defect Report. Find the Defect Report and click on “View”.

Step 2: Mark the rectified items and click on “Repairs Completed’, if the issue has been resolved.

Step 3: Once done, Admins may now proceed to propose the Joint Inspection dates.
How to Schedule a Joint Inspection for a Pending Signature Defect Report:
Step 1: Click on “Defect Report” under the “More” tab.
Step 2: Select a Pending Signature ticket.
Step 3: Click on “Schedule”.
Step 4: Select up to two dates as well as the time required and insert a remark (optional), then proceed by clicking on “Submit”.
Step 5: Once done, unit owners will then receive a notification regarding the proposed Joint Inspection Date.
Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at, we will update it as soon as possible.