Defect Management User Guide
(Unit Owner to Developer)
 Video Guide
Defect Management is a useful module in i-Neighbour which allows the Unit Owners to make a report on the defects within their units to the Management in order for the Admin to rectify the issue.
How To Submit A Defect Report:
Step 1: Click on “Defect Report” under the “More” tab.
Step 2: Click on the “+” icon.
Step 3: Select “Block/Street”, “Unit No.” and “Role”, then click on “Next”.
Step 4: Select “Defect Type” and “Defect Item”, then fill in the “Location” (optional), “Remark” (optional) and “Attachments” (optional). Once done, proceed by clicking on “Submit”.
Step 5: After finished submitting, the Management will thus be notified of the Defect Report.
How to Respond to a Proposed Joint Inspection:
Step 1: Click on the Joint Inspection notification under the “Notification” tab
Step 2: Click on “Confirm Schedule”.
Step 3: Select the preferred date and time, then proceed by clicking on “Confirm”. Note that unit owners may also counter-propose another date and time (if required) by clicking on the “Reschedule” button.
Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at, we will update it as soon as possible.