FAQ for Siren Kit
 
1. Can the residents trigger the Siren Kit installed at the guardhouse by pressing the Panic Button on an I-Neighbour mobile App?

Yes they can. This is applicable for neighbourhoods that have added the Siren Kit to their security system. The default settings of the App will trigger the Siren Kit to alert the guards when residents required help at their own unit.

2. What are the components installed with the Siren Kit to boost alert?

The Siren Kit comes with a strobe light, an alarm, and an LED panel to indicate the name and unit number of a resident who requires help.

3. If resident presses the Panic Button on the i-Neighbour App but he or she is not around the neighbourhood, wouldn't it add unnecessary burden to guards whom only take care the neighbourhood’s security issues?

i-Neighbour is designed in such a way that if a resident pressed the Panic Button while he is outside a neighbourhood, the system would only alert his immediate family members and friends registered on his emergency contact, and would neither alert the guards or the neighbours, nor trigger the Siren Kit.

4. What happens when resident presses the Panic Button when he is around the neighbourhood's compound but not in his own unit?

The Siren Kit would be triggered as usual, but the notification received by all the emergency contacts will provide an update of his exact whereabouts.

5. Could the Panic Button or the Siren Kit work without the i-Neighbour App?

Only guards can trigger the Siren Kit at the guardhouse without an App to alert the neighbourhood if there is a situation. And the Siren Kit works seamlessly with Panic Button and TimeTec Smart Alarm of i-Neighbour.

6. What is a TimeTec Smart Alarm?

TimeTec Smart Alarm is a wireless alarm system deploying Bluetooth technology. It can be installed as a standalone system in an individual house with TimeTec Security App, but if a neighbourhood is using i-Neighbour solution, the TimeTec Smart Alarm can be integrated with the system. When your unit in a neighbourhood triggered the TimeTec Smart Alarm, it also will trigger the Siren Kit at the guardhouse to alert the guards and the surrounding. In other words, if you are using TimeTec Smart Alarm in a neighbourhood, i-Neighbour acts as a Central Alert System for it.

7. How Siren Kit is ever connected to i-Neighbour server at all time when it is installed at the guardhouse?

The Siren Kit comes with both LAN and WiFi module to link up to a guardhouse’s network. Simply install a WiFi router with an Internet connection to the guardhouse to use the Siren Kit.