|FAQ for TimeTec Barrier|
i-Neighbour's usage is limited to registered residents only and they can sign in to the app to unlock gate barrier. Non-residents are neither permitted to access the solution nor login nor to the app.
No. i-Neighbour has been embedded with a security measure that ensures no credential can be easily stolen. During registration, each resident account will be tied up with its owner's smartphone and in case the same login credential is being used to login from another smartphone, the i-Neighbour app will block the access and require the person to insert a new pairing code, which will be delivered to the resident's registered email account. Without getting the details of the new pairing code, accessing to account is impossible.
As long as you are the legit owner of the account and you have the new pairing code that is sent to the registered email account, changing of smartphones is permissible. Once the resident enters the new pairing code, the previously used smartphone will be erased from list and no longer in use.
Definitely you can because the barrier is controlled by the i-Neighbour app on your smartphone. So whether you are a passenger or a driver, it doesn’t matter. However, the vehicle driver will not be able to unlock the gate after he/she dropped you off because he/she doesn’t have an access to i-Neighbour. Tell the driver to let the guard opens the gate to exit. Or if your community implements stringent security check, you have to follow the rules by registering your taxi or Uber driver at the entrance gate even though your i-Neighbour app account allow you to open the barrier gate.
No. You cannot create any temporary passes for non-residents to unlock the entrance gate. All non-residents have to report at the security checkpoint before they will be granted access to your enclave. However, if you install a private auto gate for your house, which you need to manage and use with a separate i-TimeTec app (instead of i-Neighbour app), you can create temporary passes that allow your relatives or visitors to access your home's barrier gate BLE-3; it's up to you.
Yes, we have designed the TimeTec Barrier to provide an anti-passback feature. The barrier will NOT open if a vehicle comes IN the second time without an OUT activity log in his previous record, and vice versa.
It will create complication, because user normally carry their smartphone even without driving a car. Full automation means the barrier will open too when you go IN and OUT the enclave without driving your car.
Yes. You can install TimeTec Barrier into other access control system for example turnstile, automatic gate and etc to restrict human access. Only residents with i-Neighbour app can unlock the barrier to gain access.
No. The Bluetooth ID for each BLE 2 Gate Control is different and only the BLE 2 Gate Control Relay Board installed inside the IN gate shall respond to your command.
Yes, the i-Neighbour app can download your access credentials/permission before your mobile Internet went off and the data will be stored inside the app for you to unlock the gate even if you are offline.
A card can be easily lost, stolen or forgotten because it has no other functions except to open gates; but a smartphone is functional and personal, an important part of today’s people's lifestyle. Smartphone has a lot of power and functions including to control TimeTec Barrier, one of the many i-Neighbour’s integrated features.
No. The admin is responsible to disable and remove his smartphone access from the i-Neighbour management.
Not necessary because we also provide a separate mobile app called i-TimeTec for individual owners to install TimeTec Barrier to private auto gate system without having to install i-Neighbour system at his residential area. Even if your residential management is also using i-Neighbour solution, if you plan to install TimeTec Barrier for your own home, you will still be required to download and use the separate i-TimeTec app to manage the device.
There are many types of barriers in the market and you can hardly find any plug-and-play systems. Customization to some degree might be required at the initial installation. Please write to us at firstname.lastname@example.org if you have a barrier in mind that you would like to integrate with TimeTec Barrier BLE 2 Gate Control Relay Board.
The system is running on Bluetooth Low Energy technology, which is very common in nowadays smartphones. If you are using an iPhone or an Android phone, as long as it supports Bluetooth 4.0 and above, you should be fine.
There is no disable feature in the web portal or mobile application. To stop the control of TimeTec Barrier Gate Control Relay Board, you need to shut down its power source.
As mentioned in the product specifications, the maximum effective reading range for TimeTec BLE-2 is 10 metres. However, in practice, the maximum distance will fall between 5 to 10 metres, depending on the phone model and also the surroundings of the BLE-2 (whether blocked by metal or wall). This range is not adjustable, irrespective of inside the hardware, through web application or through the mobile app.
On top of the auto detect function, when more than one BLE-2 device appears within range, the app is also programmed to auto select and prompt user to unlock the nearest BLE-2 barrier gate that was detected. As such, even if the distance between the barrier gates is very near, this should not be an issue.
Yes, it has been planned for Smart Barrier to provide the vehicle entry-exit records and report for Admin use.