FAQ for TimeTec BLE-16
Lift Control Management System

Key Fob
1. By installing TimeTec BLE lift control into the i-Neighbour system, does it mean that residents can only access to their unit floor only?

Yes, residents can only access to the floor of their own unit and will not be able to access other blocks or floors not related to their unit. However, they will also be able to use the app to access common area floors such as underground parking or facilities area provided the relevant access rights have been given based on Admin’s settings.

2. Do I still need to press the floor number on my smartphone or on the lift car panel when we are using TimeTec BLE-16?

Yes, you will need to press the floor number on the app’s Lift Access screen (with phone Bluetooth function enabled). However, you do not have to press the usual Button Panel inside the lift car.

3. Can I access to other blocks or floors of my community that are not related to my unit?

No, you can’t unless your neighbours grant permission to you. You can use i-Neighbour App to request a visit or invite your neighbours to your house, and vice versa.

4. Can I allow my friends or neighbours to have multiple time access to my floor during their visit?

Yes. When you permit multiple time access, the App automatically will allow you to provide one time or multiple time access for the lift to your unit.

5. How could I use the i-Neighbour App when I don’t even have a line to call out when I entered the lift?

Yes, you can definitely use i-Neighbour App to access TimeTec BLE-16 lift control because the system is designed to function in offline mode by using Bluetooth communication. You only need to be logged in to the app when you still have mobile network coverage before you enter the lift area and the app will then continue to work in offline mode by referring to the last updated records.

6. Is it safe for a lift car and a smartphone to communicate in an offline mode?

Yes. Just imagine when you have been issued a card to access a lift; the same mechanism applies when you are granted access on a preapproved basis and it is no difference in TimeTec BLE-16 Lift Control System. The only distinction is, the RFID card is replaced by a smartphone as your credential. Preapproved basis and offline mode is a much reliable mechanism and it can reduce technical glitch in operation. Worry not; all access log activities will be uploaded to the system once the smartphone is back online.

7. What are the benefits of using a smartphone than using a card?

Cards can easily be lost, stolen or forgotten because it has no other functions except to open doors or gate; but a smartphone is functional and personal, an important part of today’s people’s lifestyle. Smartphone contains a lot power and functions including controlling the lift with BLE-16, one of the many i-Neighbour’s integrated features.

8. Can a resident still access the lift after he/she has moved out?

No. The admin is responsible and can easily disable and remove his smartphone access from i-Neighbour management.

9. My underage children do not have any smartphone, what’s the solution to that?

We suggest that every unit to be issued with a Key fob as back up to cater for such situation, and it would be preset to access to your designated floor only.

10. How do I access an underground car park or common areas? Do I have to use a smartphone also?

This will depend on settings configured by the management. If they have opted to connect these floors to the TimeTec BLE -16 controller, which is what we recommend, then you will be assigned access rights to these levels within the app. In that case, yes, you need to use your smartphone to access these floors. If they have not done so, you can just press button on the lift panel to access to these common floors. Please refer to your management office for enquiries on this.

11. If my friend visits me, would the guard issue him with a card or he could access by using the i-Neighbour App?

We strongly recommend using the i-Neighbour App because by pre-registering, visitor will receive a QR code to be scanned at the guardhouse, and a pre-approved access code to access to your block (if using BLE reader) and a lift access to your floor (if using BLE lift control). No card needs to be issued and returned at the reception or guardhouse to ease visitation process without compromising security.

12. What if some visitors didn’t have any smartphones?

The TimeTec Keyfob can be issued and used as a backup.

13. If residents have an all time access on the lift, how about visitors who are only allowed to visit at a certain time period?

i-Neighbour has time zone control for visitors to access the lift depending on the nature of the visit and the right granted to him/her.

14. Your system is using an offline mechanism based on a pre-approved basis. Is it possible for a visitor to cheat your system by setting the date and time on their smartphone back to the period when he or she was allowed to access the lift?

No, the lift would not be accessible. Because even BLE Lift Control is a passive panel based on the instruction given by i-Neighbour App, there is a real time clock built into the board. When visitor use i-Neighbour app to make request to access to the preapproved floor, the App will send the mobile phone’s date-time as well. The BLE Lift Control panel only grants access if the mobile phone’s date-time is the same as the information on the panel.

15. Can TimeTec BLE -16 work with any types of lifts?

There are many types of lift systems in the market, and you can hardly find any plug-and-play systems. Customizations to some degree might be required at the initial installation. Please write to us at info@timeteccloud.com if you have a lift system and interested to work with TimeTec BLE-16.

16. What kind of smartphones is required or do we need to find any specific functions to use i-Neighbour app to access a lift?

The system is running on Bluetooth Low Energy technology, which is very common in nowadays smartphones. If you are using iPhones or Android phones, as long as it supports Bluetooth 4.0 and above, then you should be fine.

17. What if I want to access to the floor that has gym, clubhouse, entertainment or swimming pool? Shall I press any button on the lift panel?

No. These floor numbers would appear on your i-Neighbour app. The management can set and group all facilities under Facilities Floors. All of these floor numbers shall be reflected on resident’s mobile app for easy access.

18. If someone losses his Key fob and somebody else found it; can the person who found the card use it to access the lift?

No. The person who lost a Key fob shall report to the management instantly to remove the card from the system and block access by unauthorized person.

19. Our community just wants to install the TimeTec BLE -16 controller to secure lift access, without subscribing to your i-Neighbour cloud system. Is that feasible or allowed?

Yes, you can install the TimeTec BLE-16 controller to secure lift access even if you choose not to subscribe to the i-Neighbour solution. We have an i-TimeTec App to control all the smart devices including BLE-16 which all the smart devices can be sold and installed standalone, for more information, please visit https://www.i-timetec.com. We have other cloud applications to apply BLE-16 for lift control, which are TimeTec Access for office tower, and TimeTec VMS for office visitor management system. For further information, please visit the respective websites at https://www.timetecaccess.com/ and https://www.timetecvms.com/

20. If I have misplaced or lost my mobile phone, how can I get lift access?

You will have to report this incident to the management in order to reset or change your account details and they can temporarily issue a Key fob for your access. Please refer to your Management or Security office for assistance.