FAQ for EPICAM E16S and E17S

EpiCam E17S

EpiCam E16S
1. What is the difference between Epicam E16S and E17S?

Epicam E16S is a Cube camera for indoor installation to monitor activities inside a house, whereas Epicam E17S is a robust bullet camera installed outdoor to monitor outdoor activities.

2. Do I need to install extra NVR for storage at home or should I use cloud storage or I just need to install the Epicam E16S or E17S only?

You can choose to store your motion alert footages in an SD card; subscribe to our cloud storage for secure backup or install extra NVR at home for a full video storage.

3. If I use cloud storage, do I need to pay the subscription fee? And how much would it be?

The fee for cloud storage is $10.99 per month for 7 days storage. For details, please click here.

4. How many units of Epicam E16S and E17S are required to cover my entire house?

It depends on the size of your house and how you want it to be monitored. Always engage with a professional to provide you with the best recommendation. Contact our partners for professional advice.

5. Can I monitor activities in video format or images remotely?

Yes, the Epicam E16S and E17S come with a downloadable TimeTec Security App for iOS and Android mobile phones to enable you to monitor your space remotely.

6. How does the TimeTec Security App works with i-Neigbhour App in a smart community platform?

If your home has installed TimeTec Security and your neighbourhood is using i-Neighbour, these two applications are integrated. Therefore, whenever there is a motion alert at your home, the security guards will be informed automatically so they can take further action.

7. If I can view my personal camera activities by using i-Neighbour app, does it mean that other people in the community can also view my camera activities?

Please note that TimeTec Security is designed for individual house use only. Hence, it can only be accessed by the account owner who is the house owner and permissible family members only. On the other hand, i-Neighbour is a different system designed for a neighbourhood and its users do not have any access to any of your personal cameras.

8. If I don't use cloud storage or NVR storage, how long can I keep my history record by just using SDRAM of the camera?

It depends on the size of the SD card and the frequency of the motion detected snapshot or video. For a 32GB SD card, it can store up to 22888 snapshots if every minute has a snapshot and it can last for 15 days. If for video file, it could be 1-7 days. https://kb.sandisk.com/app/answers/detail/a_id/69/~/number-of-pictures-that-can-be-stored-on-a-memory-device

9. Are Epicam E16S and E17S also good to be installed at the common area or public area in a community? If yes, do you suggest our community install them in the public area within the enclave to be monitored by the admin or management remotely?

Both models are suitable for common and public area surveillance, but for this type of camera installations we suggest that you have a wider scope of consideration, for example determine on a central monitoring system, deploy NVR storage, figure way to tackle privacy issues, conduct security survey, do audit and assessment, prepare a service contract and etc. In doing so, we highly recommend that you engage with experts to provide you with a professional planning before implementation. Click here for more information.

10. Can E16S support sound and voice? If yes, can I use it to video chat with my family member at home?

Yes, this model supports 2-way audio. However, the results may vary depending on the Internet connection speed.

11. Can I view the images or video by using browser on my computer besides using a mobile App?

If you have subscribed for cloud storage then you can view and playback the uploaded snapshots or videos.

12. Can my family members login by using their own user accounts to view videos and images?

Yes, you can share the cameras with your family members.

13. Can Epicam E17S be used for the TimeTec LPR system as well? If not, why?

No. Even though the specifications is quite high-ed for Epicam E17S, we recommend LPR camera rather than common cameras; because the camera needs to meet certain criteria for LPR purpose, not just by its specifications. Click here for more information.

14. Can I install and set up Epicam E16S and E17S DIY?

Yes, our cameras are designed for home users. It is easy to install and setup by using the app to scan the QR code of the camera.

15. My community already installed with another brand of IP camera and NVR to monitor the common area such as lobby, lift entrance, corridors of each floor and etc. Residents can access to view the footage at common area and their staying floor. If my community upgrade the system to i-Neighbour system, can residents to view the footage from your i-Neighbour mobile app? And can NVR upload all footages to cloud system and residents use mobile app to run live streaming to view?

Yes, we have Epicamera cloud surveillance solution (with standalone Epicamera App) which can integrate with our i-Neighbour Smart Community system. Our Epicamera cloud surveillance system is designed to cater different brands of IP cameras and on premise NVR to store and manage data preferably in image format or motion alert video clips. As long that the IP camera is international ONVIZ compliance, it should have no problem to integrate with Epicamera. The integrated i-Neighbour App with Epicamera App allows residents with permission granted by management to view the images and footages.

To upload videos to cloud system, it consumes huge bandwidth of Internet, which resulted additional cost. If you have fixed IP address and properly configure all port forwarding for IP cameras, you can view live streaming from your App too. The App is directly stream from your IP camera.

Register an account with Epicamera and configures all NVR FTP settings to connect to Epicamera. NVR uploads snapshots or motion alert video clips to EpiCamera cloud storage. To save cloud storage consumption, you can configure the time intervals to convert, for example every 5s for 1 image.

Admin access into Epicamera to manage the cameras by naming them accordingly; assign storage and grouping. Then in i-Neighbour, admin configures the user access for the residents to view images from cameras. The viewing right is automatically assigned to the designated residents according to the block and floor they stayed if in a high-rise property. Residents download and sign in to the i-Neighbour mobile App to view images from cameras.