Manage Event User Guide
   Admin Guide Main Page
INTRODUCTION
 
Manage Event is a feature in i-Neighbour that allows the Admin/Management to organize or arrange any particular events that will be taking place in their residences. This feature is also to keep the residents informed of the activities that are or will be held within the neighbourhood.
 
 
Manage Event Overview (Admin)
 
For Web
To proceed to the Manage Event Overview, please login to your Admin account at www.i-neighbour.com > Neighbourhood > Manage Event. In the overview, Admins will be presented with a range of functions in order to fully organize the Events such as Add Event, Edit Event, Cancel Event, Delete Event, Search Event and Print Event.
 
 
For Mobile App
To proceed to the Manage Event Overview, please login to your Admin account in i-Neighbour Mobile App > More > Manage Event. In it, the Admins can utilize functions such as Add Event, Edit Event, Cancel Event, Delete Event and Search Event.
 
 
How to Add Event (Admin)
 
For Web
Please be informed that only the Admin/Management in your neighbourhood can add an event for the community. Therefore, please login to your Admin account at www.i-neighbour.com > Neighbourhood > Manage Event > Add Event.
 
 
Next, a pop-up form will appear for you to fill in the necessary details such as Name, Description, Event Type, Date, Time, Venue and etc of the event being created.
 
 
For Event Type, please select One Time if the event only takes place in a single day or Recurring if the event takes place in multiple days.
 
 
If the event requires a registration period on the residents’ side, proceed to enable ‘Required Registration’ and provide the date range for the residents to register. This is to ensure that the residents can only register their participation by the date provided. Otherwise, the residents can proceed to register themselves right until the event has started.
 
 
In the case whereby the event organized isn’t free, please enabled ‘Registration Fee’ and place the amount required by the residents in order to participate in the event. (Note: Residents cannot pay for the event via i-Neighbour as this function is designed to inform the residents ONLY)
 
 
Once done, click Create to add the event.
 
 
For Mobile App
Please login to your Admin account in i-Neighbour App > More > Manage Event > Add Event / ‘+’ Icon. In Add Event, the Admins will be presented with a similar form as while adding Event in Web.
 
 
Proceed to fill up the necessary fields provided in the form and click on Submit to create the Event. A pop-up will then be displayed indicating that the Event has been created.
 
 
How to Edit Event (Admin)
 
For Web
After creating the Event, Admins can also edit the event whenever necessary or when there is a change of plan. To do so, please choose the event and click on the icon under the EDIT column. Next, the Admins will be presented with the details of the event selected. Hence, click on the Pencil Icon besides the Details column to edit the info.
 
 
Once done, click Save to confirm the changes. Other than changing the information that was inputted previously, the Admins can also add photos/videos, view the amount of participants involved and even post a notice for the event.
 
Click on the Pencil Icon to add the photo/video
 
Participants of the Event clearly listed for the Admin
 
Click on the ‘+’ Icon to post the Notice
 
While posting notices, the Admins can also select the types of recipient such as Participants, Unit Owner and Residents to relay the posted message. Note that for Participants option refers to only individuals that join the event, Unit Owner option refers to just the owners of a unit and Residents refers to every residents in the neighbourhood including the family members, tenants. What’s more, attachments can be included into the notice as well.
 
Notice Overview
 
For Mobile App
To edit the event using i-Neighbour App, please tap on the event created in order to be presented with the details of the event. Next, tap on the Pencil Icon beside the Detail Column in order to begin the editing process. Once done, tap on Submit to save the changes. A pop-up will then be displayed to confirm the changes and the participants will be notified of the changes after tapping on the ‘Yes’ Button. Additionally, the Admins can also add in photos as well as notices via the respective section and tapping on the Add Now Button.
 
Editing of An Event
 
How to Delete/Cancel Event (Admin)
 
For Web
ONLY the Admins of the neighbourhood can cancel or delete an event. To delete an event, the event must first either be cancelled or already expired. Therefore to cancel an event, the Admins must login into i-Neighbour Web and proceed to the Manage Event section. Once selected the event, please click on Cancel Event Button at the top right of the Event Detail Page and a pop-up will appear in order to confirm the action. By clicking on ‘Yes’, the event selected will then be cancelled and any participants within the event will be notified of its cancellation.
 
 
After completing it, Admin can now proceed to the Manage Event Overview in order to delete the cancelled or expired event. Please click on the Trash Icon under the Edit Column on the event that you wish to delete. A pop-up will then appear to confirm the action.
 
 
* The Event Data can NO longer be retrieved once it has been deleted.
 
For Mobile App
In i-Neighbour App, please proceed to cancel the event by tapping on the event under the Manage Event Overview page. Next, tap on the Cancel Event Button at the top of the Event Detail Page and a pop-up will appear in order to confirm the action. By clicking on ‘Yes’, the event selected will then be cancelled and any participants within the event will be notified of its cancellation. Lastly, scroll towards the event that you wish to delete under Manage Event Overview, then swipe left on the selected event to reveal the Trash Icon. Tap on the icon to delete the event. A pop-up will appear to confirm the action.
 
Deleting an Event
 
* The Event Data can NO longer be retrieved once it has been deleted.
 
How to Search/Print Event (Admin/Resident)
 
For Web
For recording or reviewing purposes, both the Admins and Residents can also filter the event list by using its search function.
 
 
Place the date range into the Search function in order to look for the specific events. On the other hand, ONLY the Admins can utilize the print function by clicking on the Print Icon beside the ‘Add Event’ Button in order to print the listed event. Note that if no date range is inputted in the Search function, the Print function will print out the entire event listing.
 
For Mobile App
In Mobile View, both the Admins and Residents can utilize the Search function by tapping on the Arrow icon just below the Manage Event/Events Overview. As such, please input the Name or Date Range of the event and click on the Search button in order to look for the specific events.
 
 
Unfortunately, the Print function is not available within i-Neighbour App. Therefore, Admins can only print out the event listing via i-Neighbour Web.
Events Overview (Resident)
 
For Web
After the Admins have successfully created the event, the residents can now gain access to the event by logging into their account at www.i-neighbour.com > NEIGHBOURHOOD > Events. In it, residents will be provided with an overview of all the events that had occured or will occur.
 
 
Therefore, residents can view the details, notices and photos included for the respective event by clicking on the View Icon under the EDIT column. Note that residents cannot make changes upon the details of the event but are able to send in inquiries by clicking on the ‘+’ Icon at the Inquiry section.
 
 
For Mobile App
After the Admins have successfully created the event, the residents can now gain access to the event through “Home Page”> “Events” or “More” and under “My Account” > “Events”.
 
 
Under the “Events” page, the events are listed within “This Month”, “Upcoming” and “History”. For “This Month”, residents will be presented with a list of events that are taking place on the current month. While for “Upcoming”, residents can view it to be informed of the events that will be carried out soon. As for “History”, this is where the residents can look into for the events that had already occurred previously for reference.
 
 
Once selected an event, resident can view the details, notices and photos included for the respective event. Residents cannot make changes upon the details of the event but are able to send in inquiries by tapping ‘Add Now’ at the Inquiry section.
 
Adding Inquiry Into An Event
How to Join/Not Join/Withdraw Event (Resident)
 
For Web
Before proceeding to join any events, it is recommended that residents take note of the Registration Period and Registration Fee. Please be informed that if there is a Registration Period, the residents can only join the event by the date provided. As for the Registration Fee, payments should be made to the management instead and not via i-Neighbour App. That said, to participate in an event, the residents can choose to click on the Join Button while in the Event Detail Page. A pop-up will then appear to confirm the action.
 
 
Otherwise, the residents can select not to participate by clicking on the Not Joining button. If there is a change of plan, note that residents can still select to Withdraw or Join the event again by tapping on the relevant button displayed.
 
For Mobile App
While viewing the details of the Events, residents can also choose to participate in the selected Event by tapping on the Join button at the top of the Event Detail Page. A pop-up will then appear in order for the residents to confirm the action. Otherwise, the residents can select not to participate by tapping on the Not Joining button.
 
Join/Not Joining An Event
 
If there is a change of plan, note that residents can still select to Withdraw or Join the event again by tapping on the relevant button displayed.
 
Withdrawing/Rejoining An Event
Frequently Asked Question (Additional)
1. I’ve already cancelled an event. However, I would like to reactivate it again. Is there any way that I could do so? (Admin)

Unfortunately, No. Once cancelled, the event can no longer be activated again. In order to rectify this issue, please proceed to delete the cancelled event and add it in again via the Add Event function.

2. I would like to remove a participant from an event. How may I proceed to do so? (Admin)

No, you may not do so. Once a participant has already join an event, he/she cannot be removed from the event unless the event is cancelled. However, in doing so, all participants in the event will be removed as well.

3. I seem to be able to join an event despite it stating that it requires a Registration Fee. Do I still need to make a payment via i-Neighbour App? (Resident)

The Registration Fee section is designed only to inform the residents of the amount of payment required to join the event. Hence, depending on the management, payments normally can be made upfront once the residents have arrived at the event.

4.I noticed that there is a Registration Period for certain events. Are there any differences for events that doesn’t have one? (Resident)

If there is a Registration Period, residents will be required to join the event by the date stated. Therefore, once the date is over, the residents will no longer be able to join the event but can still withdraw from the event. If there is no Registration Period stated, the residents can proceed to join or withdraw from the event right until the event has started.

5. Are there any limits as to how often I could withdraw or rejoin an event? (Resident)

No, there is no limit as to how many times the residents can rejoin or withdraw from an event unless there is a Registration Period stated. In this case, once the Registration Period has ended, the residents can only withdraw from an event and not be able to rejoin back in after withdrawing.

6. Can I invite my friends to the event that I participated in? (Resident)

Unfortunately, No. Events is designed to cater for the conveniences of the residents within a neighbourhood ONLY.

7. Will my participation be displayed for all residents within the neighbourhood? (Resident)

Your participation can only be viewed by the Admins of the neighbourhood and will not be published towards other residents for security and privacy purposes.

8. Is there any way that I could view who is participating in an event? (Resident)

No, due to security and privacy concerns, ONLY the Admins of the neighbourhood are allowed to view an event’s participants.

9. To send an event notice, can I only select all of the option listed (Participants, Unit Owner, Residents) or only one? (Admin)

Yes, you can select either one option or even all of the options listed. Note that for Participants option refers to only individuals that join the event, Unit Owner option refers to just the owners of a unit and Residents refers to residents in the neighbourhood including the tenants.

10. What is the maximum limit of attachments that can be included in Add Event? (Admin)

The maximum attachments allowed will be 5. Note that individual file size should not be larger than 25MB.

11. After submitting an inquiry to the Management, can I comment on my own inquiry? (Resident)

Yes, you can comment on your own inquiry. To do so, please go to the selected event > inquiry, click on “Reply”.

12. I can’t seem to cancel an event under the Event Detail Page. Is there a reason to this? (Admin)

As an Admin, you can only cancel an event that was created by you. Otherwise, the Cancel Event Function will not be made available while viewing events that are not created by you.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at [email protected], we will update it as soon as possible.