Residents have any right to choose whether to use i-Neighbour system or not. However, if the community has agreed to deploy i-Neighbour system, then admin is also required to enter name and unit number of residents who do not wish to use i-Neighbour. This is because security guards are required to register all visitors coming into to the community, using i-Neighbour system.

Apple iOS and Android can be supported by i-Neighbour Mobile App. User can download i-Neighbour Mobile App from Apple App Store and Android Google Play.

If residents do not make payment, management (admin) can bar the residents’ access to i-Neighbour system.
Note: management shall consult professional consultant before implying such rule via i-Neighbour system.

To make sure that users’ data is always securely protected, i-Neighbour constantly carries out penetration test. A penetration test, or pen test, is an attempt to evaluate the security of an IT infrastructure by safely trying to exploit vulnerabilities. Click here to find out more about i-Neighbour Cloud Security Policy.

12 languages are available in i-Neighbour App: English, Simplified Chinese, Traditional Chinese, Malay, Nepali, Indonesian, Arabic, Hindi, Spanish, Thai, Turkish and Vietnamese.

No, because when resident is near to the Barrier Gate, resident will receive a prompt message from i-Neighbour Mobile App. Resident can then open the Barrier Gate by responding to the prompt message.

BLE stands for Bluetooth Low Energy. Hence, BLE-2 works via Bluetooth. To have this Smart Barrier Gate Control, BLE 2 Gate Control Relay Board will be installed on the Barrier Gate. To open the Barrier Gate, a Bluetooth signal will be sent from smartphone via i-Neighbour Mobile App. The Barrier Gate will be opened when the Bluetooth signal is received by the board.

BLE 2 Gate Control Relay Board will be installed at the Barrier Gate. The relay board will constantly send out bluetooth signal. When the residents are within the Bluetooth coverage (maximum 10-meters from the relay board), his/her smartphone will receive the bluetooth signal and a prompt message will be shown on the smartphone.

No, you do not have to do Bluetooth pairing before accessing the Barrier Gate. However, you are required to have your smartphone’s Bluetooth On, so that your smartphone can receive Bluetooth signal sent by BLE 2 Gate Control Relay Board.

Only permitted residents have right to access the Barrier Gate. Management (Admin) can customize access right via Web Portal. Some of the settings configuration are: number of vehicle permitted for entry, residents permitted and more.

No, you cannot. Barrier Gate has a loop detector to detect vehicles. Barrier Gate can only be accessed if and only if a vehicle is detected within the coverage.

Management (Admin) can do access control configuration through Web Portal, such number of vehicle permitted for entry, residents permitted and etc.. By updating unit’s Occupancy Status to “Non-Member”, residents from the respective unit will be barred from accessing i-Neighbour Mobile App, and hence, they will not be able to access the Barrier Gate.

Yes. BLE card can be issued by the management (Admin) to residents who do not own a smartphone.

No, because an account can only be logged-in to a device. When resident is logging into his/her account in another device, a verification code will be sent to his/her email address. He/she is required to enter the verification code into the new device in order to login.

Yes, security guard can manually open the Barrier Gate, provide there are buttons installed for the Barrier Gate at the guard house.

Yes, installation of BLE 2 Gate Control Relay Board does not require sacrifical of existing Barrier Gate. You do not have to change a new Barrier Gate in order to use BLE-2 Barrier Gate Control.

Yes, we do provide Barrier Gate and its installation. Extra charges incur. Please contact info@i-neighbour.com for more information.

Yes, installation of BLE 2 Gate Control Relay Board does not require sacrifical of existing Barrier Gate. You do not have to change a new Barrier Gate in order to use BLE-2 Barrier Gate Control.

Yes, there are three options in Barrier Gate Control: BLE 2, Long Range RFID and License Plate Recognition (LPR). More details are available at links below:

TimeTec BLE-2 - https://www.i-neighbour.com/TimeTecBarrier
TimeTec Long Range RFID Barrier - https://www.i-neighbour.com/rfid_barrier_gate_system
Smart LPR - https://www.i-neighbour.com/TimeTecSmartLPR

i-Neighbour Mobile App communicates with Smart Reader via Bluetooth. When accessing the Smart Reader via i-Neighbour Mobile App, Bluetooth signal will be sent from the smartphone to the receive in the reader.

Smart Reader (H2b) provides 3 access method: i-Neighbour Mobile App, fingerprint and access card.

We do not recommend to allow residents to access using fingerprint. This is because Smart Reader (H2b) can only store total of 1500 fingerprint templates.

Buttons of the lift will not working after TimeTec Lift Control Panel BLE-16 has been installed. Users can only access the lift via i-Neighbour Mobile App or using BLE card. However, the Open, Close, Emergency buttons are still working.

Smart Lift works via Bluetooth Low Energy (BLE) technology. In order to have this feature, TimeTec Lift Control Panel BLE-16 has to be installed. And of course, smartphone or BLE card is required to access the lift.

No, you do not have to replace the existing lift. Installation of TimeTec Lift Control Panel BLE-16 does not sacrifice the existing lift. The control panel is developed to be compatible with almost all lift brands and models in the market.

No, Internet is not required to access the lift via i-Neighbour Mobile App. However, smartphone’s Bluetooth has to be turned on.

No, Bluetooth pairing configuration is not required. However, smartphone’s Bluetooth has to be On in order to access the lift.

No, Bluetooth signal sent from the smartphone can only be received by the control panel within the lift car.

This depends on the lift’s vendor or manufacturer. We would suggest you to get permission from the vendor/manufacturer before installing TimeTec Lift Control Panel BLE-16.

External hardware is required to write access right onto the BLE card.

Yes, management (admin) can configure residents’ access right via i-Neighbour Web Portal. Management can set the common areas that can be accessed by all residents, in the settings.

Pre-Registered visitors can access the lift using i-Neighbour Mobile App after checking-in at the guard house.
Invited or on-the-spot registered visitors can accessed the lift using BLE card, issued at the guard house.

TimeTec Lift Control Panel BLE-16 is developed to be compatible with almost all lift brands and models in the market.

No, installation of TimeTec Lift Control Panel BLE-16 would replace the existing access card control system.

There are four models of Smart Door Lock provided by i-Neighbour as below as their access methods:

ML-10B: i-Neighbour Mobile App, TimeTec Security Mobile App, fingerprint, mechanical key.
TL-40B: i-Neighbour Mobile App, TimeTec Security Mobile App, fingerprint, password, RFID card, mechanical key.
DL-30B: i-Neighbour Mobile App, TimeTec Security Mobile App,password, RFID card, mechanical key.
SL-70B: i-Neighbour Mobile App, TimeTec Security Mobile App,password, RFID card, mechanical key.

i-Neighbour Mobile App (smartphone) communicates with the Smart Door Lock via Bluetooth 4.0.

Smart Door Lock uses four AA batteries, which can last for a year of use before the low-battery warning indication.

The AA batteries can operate over 6000 accesses, which is approximately a year of use before the low-battery warning indication.

Before the batteries drain, the Smart Door will make beeping sound (low-battery warning indication).

All Smart Door Locks provided by i-Neighbour come with mechanical key. When the batteries totally drain, mechanical key can be used to unlock the Smart Door Lock.

Access right / permission (via i-Neighbour Mobile App /fingerprint / RFID card / password) is only needed to be verified at outside the house. So residents can open the door from inside of their house, without having to be verified.

Access right / permission (via i-Neighbour Mobile App /fingerprint / RFID card / password) is only needed to be verified at outside the house. So residents can open the door from inside of their house, without having to be verified.

You can unlock the Smart Door Lock using the mechanical key. If you do not have, then there is no way to unlock the Smart Door Lock at all.

No, Internet is not required to unlock the Smart Door Lock. Unlocking the Smart Door Lock using i-Neighbour Mobile App requires Bluetooth 4.0.

All models of Smart Door Lock provided by i-Neighbour are compatible with i-Neighbour Mobile App. If you are having other brands of Smart Door Lock, contact us via info@i-neighbour.com to find out whether integration is possible.

Residents can send invitation to their visitors by just entering visitors’ name. After visitor’s name is entered, system will automatically generate QR code and link. QR code is for quick and easy verification at the guard house. When the link is for the visitor to fill up his/her information before going to the guard house.

If invitation is sent via i-Neighbour Web portal, an email will be sent to the invited visitor automatically by the system.

If invitation is sent via i-Neighbour Mobile App, resident can send the invitation (QR code and link) via his/her preferred social app: Facebook, Wechat, WhatsApp, etc..

No, visitor must not download i-Neighbour Mobile App. Visitor can still fill up his/her personnel information via the link received. At the guard house, security guard will scan the QR code using i-Neighbour Mobile App. Information of the visitor will pop-up on the screen after scanning the QR code.

No, resident will send both QR code and link to the visitor after invitation has been created via i-Neighbour Mobile App. If visitor chooses not to fill up his/her information via the link, security guard can do so after scanning the QR code.

Yes, QR code and link can be sent via social App or normal text message (SMS).

Yes. After resident has created invitation, invited visitor will appear in the dashboard view of security guard account. Hence, security guard will be able to see who are the expected visitors coming today.

Resident will have to only enter visitor’s name in order to invite his/her friend. However, resident can fill up all information on behalf of the visitor.

Show the QR code to the security guard so that the security guard can scan the QR code through i-Neighbour Mobile App. After the QR code is scanned, visitor’s information will be pop-up on the screen. Then, security guard may verify the information with visitor’s ID card.

Yes, it is out of system’s control to prevent invited visitor from sharing the QR code with someone else. However, invited visitor’s name has been entered by the resident into the system. Hence, security guard plays an important role to disallow entry of visitor if his/her name does not match with the name in the system.

The QR code will be disabled an hour after the expected arrival time of visitor.

He/she has to generate multiple QR code if he/she is inviting more than one visitor. Each QR code has its own unique code, so the QR code can only be used by the invited visitor, but not anyone else.

No, management’s consent is not required to invite visitors in the system.

Cabling and hacking are not required to install sensor. 3M stick is all needed to install the sensors at designated position. Sensors use batteries that could last for about 18-months.

Sensors’ batteries can last for about 18-months. User can view the percentage of battery life on the App. User will also be notified when the batteries run low.

Sensor configuration can be done via the App. Voice control to configure sensor will be soon available.

Resident will be alert on the App when sensors are triggered, regardless of where the resident is at.

Resident can view CCTV footage via i-Neighbour Mobile App.

Installation of sensor does not require cabling and hacking. 3M stick is all needed to install the sensors at designated position. Sensors use batteries that could last for about 18-months.

Yes, when individual home alarm is triggered, it will then triggered the Siren Kit SK-911 installed at the guard house. Security guard will be able to see unit/house number displayed on the LED panel.

Yes, wireless alarm system can be installed at perimeter of community if there is Internet access. This is because Internet is required by the alarm system to send alert when it is triggered.

Epicamera is a cloud surveillance system. Find out more information at www.epicamera.com

Residents can setup and view CCTV footage via i-Neighbour Mobile App. Residents are not required to use Epicamera Mobile App.

Almost all brands of IP Camera are compatible with Epicamera. Check out supported cameras here.

Yes, video footage can be stored in NVR, micro SD card and cloud (www.epicamera.com).

Yes, there is charges if user wishes to save video footage onto the cloud. Click here to find out the pricing.

Yes, Internet (Wifi or Mobile Data) is required in order to view CCTV footage via i-Neighbour Mobile App.

No, resident is not able to view the latest CCTV footage via i-Neighbour Mobile App when Internet is not available.

Installation of IP Camera requires cabling.

Epicamera is compatible with existing CCTV installed, as long as it is IP Camera. More information is available below:

Supported Cameras - https://www.epicamera.com/supportedcamera

Camera Setup Manual - https://www.epicamera.com/set_up_guide

Yes, i-Neighbour does provide IP Camera as well as installation. Click here to find out models of IP Camera provided.

It is totally free to access CCTV footage via i-Neighbour Mobile App.

No, management (admin) cannot view CCTV footage of residents’ house, unless residents give access to the management (admin).

It is optional.

User can configure the installed IP Camera via App.

Yes, management is able to cancel an approved facility booking. Resident can also cancel his/her booking via i-Neighbour Mobile or Web App.

Resident will only have the access to Smart Reader or Smart Door Lock if and only if his/her booking has been approved by the management.

Smart Reader and Smart Door Lock provides multiple access method: i-Neighbour Mobile App, fingerprint, password and RFID card. It is up to the management how they would like to residents to access.

Yes, in-out records of residents will be recorded by the Smart Reader / Smart Door Lock if and only if residents access the facility using i-Neighbour Mobile App.

i-Neighbour does have Payment feature. However, the Payment feature is not tied up with Facility Booking yet. It will soon be developed. Stay tuned!

Yes, resident can book facility in the management office. Management (admin) can record the booking in i-Neighbour system.

Yes, Facility Booking module provides flexible settings: advance booking, number of slot allowed, etc.

Smart Card Reader only capture visitor’s name, ID No., gender and photo from the ID.

Smart Card Reader is compatible with ID card of any nationality, as long as the ID Card has a chip. Click here to find out more information about Smart Card Reader.

In-App Intercom feature allows security guard to call resident to get consent before allowing his/her visitor in. It is a GSM call. However VoIP call will be developed soon.

No. It is not recommended to have automated Barrier Gate for visitor. This is because it is important that security guard checks visitor’s information, such as name and ID No., before allowing the visitor to go in.

i-Merchants provides a platform for merchants nearby a community to promote and advertise their services and products. Residents will be able to view the merchants around in i-Neighbour Mobile App.

Yes, anyone can register with i-Merchants to promote and advertise products and services. Click here to register now!

i-Merchants Mobile App is not linked with shopping centres/websites. However, merchants can insert website link into their profile.

Yes, yard-sale corner allows residents to sell old unwanted stuff, such as furniture, clothing and electronic appliance within the community.

The posted items will only be published to residents within the community.

Credit card and online banking of all Malaysian banks are allowed.

There are extra charges for both credit card and online banking, incurred by eGHL payment gateway. Standard charges are as below:

Credit Card: 2.8%
Online banking (FPX): RM 0.70
Charges are for reference and subject to change by eGHL payment gateway.

There are two ways of uploading invoices in i-Neighbour system:

a) Manually upload via CSV template. System will automatically generate E-Invoices.
b) Integrate i-Neighbour system with accounting software. Integration allows automatically uploading when new invoices are created in accounting software.

Yes, system automatically send reminders via email and notification to owners a week, three days or, and, a day before the due date of the respective invoice.

The Management can suspend the unit owner through Manage Unit > Unit Details > Suspend. As a result, residents of the respective unit will be restricted to only have the accesses in Payment, Smart Access and Lift Access module (if applicable) and are not able to book any facilities. Note that suspended unit can be reactivated at anytime after the owner has settled his/her outstanding balance.