Guide to Setup Community’s Account
(for Admin only)
   Admin Guide Main Page
Appointment of Master Admin
If you sign up your community with i-Neighbour, you will automatically be the Master Admin of the system thus allowing you to edit your information. In i-Neighbour, only one Master Admin is allowed to be appointed at a time. However, if you wish to transfer the status of Master Admin, you may do so after adding in admins into the system.
System Setup
There are a few modules that you need to set to get the account running.
1  Setup of Community Profile
  Complete your Community Profile by filling in all the information. Information included in here will be displayed at the i-Neighbour listing page, where it’s available for public view.
2  Assignment of Admins/System Role and Emergency Contact
  Add Admins and assign them to a suitable System Role to help you manage your community’s account. Create new system roles, if necessary. A system role is a customisable set of access rights to all system settings, which can be used to restrict the assigned Admin’s access. Enable the option for “Add as Emergency Contact” if you want the Admin to be alerted whenever the residents trigger the Panic Button via i-Neighbour Mobile App during an emergency. After an Admin has been added, an account activation email will then be sent for verification.
For further information on this module, please click here to refer to the Manage Admin/System Role Guide.
3  Setup of Community’s Blocks/Streets and Unit Number

Step 1: Enter the Street/Block Name.
Step 2: Enter the initials of the unit number at the Prefix field. For example, unit number A-01-01. ‘A’ is the prefix.
Step 3: Enter the total number of units available per Level/Street.

Step 4: System will auto-generate a list of units for the block. You may edit the level names (only applicable to high rise property) and unit numbers accordingly.
For more guidance on this module, please click here to refer to the Manage Unit guide.
4  Invite Owners to Join
  After you have created a block or a street, you can start inviting unit owners to join by following the steps below:
Step 1: Download the Excel template provided.
Step 2: Complete the Excel file by filling up the information: Lot No. (optional), Account Code (optional), Occupancy Status, Owner’s Name, Owner’s Email Address, Owner’s Mobile No., Home Telephone No.
Step 3: Upload the completed Excel file
Account Code is an optional field. It is only required if you are subscribed to the Payment Gateway module.
Occupancy Status:
Owner (O) : Unit Owner is living in the unit.
Rental (R): Tenant is living in the unit.
Vacant (V) : Unit Owner is not living in the unit and it is not rented.
Non-Member (NM) : Unit Owner is not subscribed to i-Neighbour.
When importing details, Admin can choose to either send the login credential (via email) Now or Later to the unit owners. If you choose Now, system will automatically send account activation emails to the respective unit owners, as below:
Note: Please inform the unit owners to activate their accounts via i-Neighbour Mobile App, with the activation code provided in the mailer.
For more guidance on this module, please click here to refer to the Manage Unit guide.
5  Add Committee Board and Committee Members
  Create committee board by entering a name, i.e Committee Board Year 2017, and the service duration.
Add the Committee Members and fill in the information. Please note that only active residents who have activated their i-Neighbour account can be added as a committee member.
Step 1: Select Block/Street where the committee member resides
Step 2: Select unit number of the committee member
Step 3: Select his/her position in the committee
Step 4: Check “Allow residents to view personal details” option if you want to share the committee member’s unit number and Mobile No. to all residents.
  Additionally, you may also check the “Assign as Emergency Contact” option if you prefer the committee members to receive the Panic Alarm alert.
For further information on this module, please click here to refer to the Committee Members Guide.
6  Determine Visitor’s Data Fields
Configure the information that your community requires from the visitors and tick the required fields. You may also add more fields, if necessary. Visitors will then have to fill up all required information during registration.
For further information on this feature, please click here to refer to the Visitor Management Guide.
7  Setup of Guard House Account and Security Guard
i-Neighbour provides convenience by allowing residents to report incident or defect that occurs within the community via i-Neighbour Mobile App. Set the list of incidents or defects that could possibly happen in the community and the priority for each incident or defect, so the respective admin in-charge will be notified immediately if a particular report has been lodged by residents.
Create guard house account in order for the security guards to monitor the access of visitors. A tablet is recommended for the security guard’s usage as i-Neighbour Mobile App has an in-app intercom feature that allows communication between residents and the security guards. This is especially handy for walk-in registration.
Enter security guards’ basic information into i-Neighbour system in order for residents to view which security guards are stationed within the community, for security purposes.
8  Setup of Incident Report
With Incident Report module, you can monitor incidents reported by the residents. Go to Settings and assign admin to be the notification recipient for each priority level.
For further information on this feature, please click here to refer to the Incident Report Guide.
Trial & Proof Concept
a A visitor pre-registers to visit a resident and immediately receives a QR code after the resident accepts the visit
b Resident accepts or rejects visitor’s registration via i-Neighbour Mobile App.
c Security guard scans visitor’s QR code via i-Neighbour Mobile App. Security guard may edit the visitor’s personal information, if any information is found incorrect.
d Unit owner receives a notification when visitor has checked-in.
e The visitor scans the QR code at the guardhouse again before leaving the community.
System Roll Out
Note: i-Neighbour is an easy-to-deploy system because it allows implementation immediately even though resident’s participation hasn’t reached 100%.
Other Features
1  Documents & Contacts
  Create a bulletin board in i-Neighbour and upload documents such as house rules, application forms and etc, in addition to creating a list of recommended vendors’ contacts. As such, residents will be able to access the information at anytime and anywhere via the i-Neighbour Mobile App.
For further information, please click here to refer to the guide for Contacts.
Click here for more guidance on Documents.
2  Announcements
  Make important announcement, such as a fire drill or water disruption notice. Recipients (admin, residents and guards) will then be alerted via i-Neighbour Mobile App.
For further information on this feature, please click here to refer to the Announcement Guide.
3  Visit Rules
  Upload your community’s visit rules and visitors will be able to access it while completing their pre-registration.
For further information on this feature, please click here to refer to the Visitor Management Guide.
4  Facilities
  Add facilities within your community into your i-Neighbour account to ease the facility booking process. Set for automatic approval to allow the system to process booking automatically. Notification via email and app will be sent to the resident who booked the facility.
Step 1: Fill in the information about the facility
Step 2: Set the facility unit name and slot’s information.
Step 3: Upload images of the facility and you are done!
For further information on this feature, please click here to refer to the Facility Booking Guide.
5  Setup of Siren Kit
  This step is only necessary if a Siren Kit is installed at the guard house. Click here to find out more about the Siren Kit.
6  Usage Booster
  Print and laminate this Usage Booster sign and paste it at your guardhouse to encourage visitors to scan and download the App. Two sizes available, A5 and A4, in landscape and portrait format. Choose the right size and format that suit your guardhouse.
Landscape : A4 A5
Portrait : A4 A5
Download PDF
Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at, we will update it as soon as possible.